TonerPlus Solves Paper Jam Error on HP4000 Cartridge
Austin, Texas — TonerPlus' technical Staff has uncovered an apparent OEM cartridge
problem that is causing a paper jam error code on the newly released HP4000 series printer. This
problem, according to TonerPlus technicians, is related to the cartridge and not the paper feed mechanism.
On the waste hopper, there is a tendency for the flange on the drum axle side of the cartridge
to bend or warp inward after one cycle. If the distortion is too great, the flange will touch the drum
gear. This contact occurs beyond where the drum axle holds the drum in place.
Although the drum contact by the flange may seem insignificant, enough drag is generated
by the contact on the drum to cause the machine to sense it much like a paper jam. In response,
the machine will shut down and display the paper
jam error (error 13.01.80).
We experienced this problem in developing the remanufacturing
process for the HP4000 cartridge. It seems it is more likely to occur after the first cycle
of a cartridge. However, some of our customers using the
oem 4127A and 4127X cartridges have experienced this same
problem. Some have indicated that HP technicians were unable to solve the defect.
Without Drum Axle Gear Spacer
With Drum Axle Gear Spacer
The TonerPlus team has developed a solution for this defect. TonerPlus' specially
designed spacer can be placed between the drum gear and the cartridge flange to prevent the problem.
The drum axle is slipped through the spacer and into the drum gear. Tighten all screws as is
normally done. The spacer provides additional clearance and assures that the flange will not touch the
drum gear.
The TonerPlus HP4000 drum axle spacers are priced at $10 per 100-count bag.
For further information, call TonerPlus at (800) 383-5564.
This article originally appeared in the April 1998 issue of Recharger.