MKG Takes ISO 9000 Certification to the Next Level
MISSISSAGUA, Ontario — MKG Cartridge Systems announced
that it has now successfully upgraded its ISO 9000 registration to the
stringent ISO 9001:2000 standard.
“We are proud to be able to enhance our quality
systems to achieve this more complex and demanding standard,” said
MKG’s Director of Manufacturing Mehdi Oskui. “It reflects our
passionate commitment consistently
to build the best possible cartridges for our customers.”
MKG was one of the first compatible cartridge manufacturers
to develop and introduce an ISO quality-assurance system, achieving ISO 9002 in
1996. The company “aced” its last two ISO audits, with auditors
identifying no deficiencies in MKG’s quality systems. “We felt it
was time to raise our standards even higher,” Oskui said.
Covered by the new, more demanding standard are two
additional modules: “Preventive Actions” and
“Customer-Focused Needs and Requirements.” These new modules extend
a formal, systematic approach to quality to cover the way the company serves
its customers on a day-to-day, transaction-by-transaction basis.
“The new standard formalizes our team approach to
service, and gives us specific tools and measurement systems to help us meet
each customer’s specific needs,” said Sales and Marketing Manager
Valerie Clark. “Working to the ISO 9001:2000 standard will take us far
beyond simply saying ‘our goal is customer satisfaction.’ It
creates an elevated level of intimacy with our customers, which will enable us
to anticipate needs, avoid problems and develop solutions on a customer-by-customer
basis. It takes our service program to the next level.”
MKG was approved for ISO 9001:2000 certification on Dec. 19,
2003, after a two-day audit. The company began introducing programs to
implement the standard in September 2003.
Contact MKG at (905) 564-9218.
This article originally appeared in the February 2004 issue of Recharger.