Katun Launches Quality Certification Program
MINNEAPOLIS — Katun Corp., a supplier of OEM-compatible supplies and parts to the office equipment industry, has launched the Katun 360? Quality Certification Program — the company’s own product-quality certification process for products bearing the Katun Performance brand.
Introduced last year, the Katun Performance brand was the most significant branding change at the company in more than two decades. Products branded "Katun Performance" deliver premium performance along with competitive pricing and guarantees.
All Katun Performance products now must pass the company’s quality certification process before being introduced in the market.
"The 360? Quality Certification Program allows us to demonstrate and certify with confidence that a Katun Performance product provides industry-leading or OEM-equivalent quality," said Ray Meifert, vice president of marketing. "We believe that it is the most comprehensive, rigorous and innovative quality assurance program in our industry, and we’re proud that only Katun offers this level of customer assurance. It’s a message to our customers that we stand behind our products at every stage while delivering substantial value at the same time."
Addressing every aspect of the product development process, the Katun 360? Quality Certification Program involves:
• Formal quality auditing and testing of Katun suppliers. Katun partners only with world-class manufacturers, with some partnership histories extending more than 25 years.
• Product quality and reliability verification in Katun’s own, 90,000-square-foot Research and Development Annex, including forward and reverse compatibility testing, full environmental testing and other advanced laboratory processes.
• Awarding of a Katun Performance Product Quality Certificate — Katun’s written pledge of quality.
• Close post-sale monitoring, with immediate response and tracking of product issues.
In addition to a Katun Performance Product Quality Certificate, Katun Performance products also carry a one-year, "no-risk" warranty and the benefits of call-in technical support.
Katun Corp. is a leading supplier of OEM-compatible imaging supplies, photoreceptors and parts, as well as a leading manufacturer of fuser rollers and other select products for the office equipment industry. With more than 25 years of experience in the business equipment industry, the privately held Katun now serves more than 19,000 customers in more than 170 countries.
Contact Katun online at www.katun.com.
This article originally appeared in the November 2004 issue of Recharger.