MWA Intelligence Joins Katun Customer Solutions Program
SCOTTSDALE, Ariz. — MWA Intelligence Inc. (MWAi), a leader in remote asset management tools and mobile workforce automation systems and services, and Katun Corp., a supplier of OEM-compatible imaging supplies, photoreceptors and parts to the office equipment industry, announced the inclusion of MWAi’s Intelligent Service (IS) module as a component of Katun’s Customer Solutions Program. MWAi’s IS provides office equipment dealers with the opportunity to grow profits by increasing efficiency and quality of customer service, and now that opportunity is available at discount packaged pricing.
Specifically, the Customer Solutions Program will reward Katun and MWAi customers who commit to a monthly purchase of Katun products with the ability to acquire value-added professional services such as MWAi’s Intelligent Service application at reduced rates. The Intelligent Service module has been designed to automate and optimize processes surrounding service dispatch, help desks, part replenishment, credit collections and meter billing. By ensuring productivity levels with Intelligent Service, companies can focus on what really matters — their customers.
“Our announcement is the result of a natural pairing of industry-leading office equipment supplies and the services that support field technicians’ critical day-to-day business processes,” said Michael Stramaglio, president and CEO, MWA Intelligence. “With Katun’s market reach and our depth of programs, we have the potential to have a significant impact on Katun and MWAi customers.”
“This enhancement to our Customer Solutions Program will allow Katun customers to leverage their parts and supplies purchases toward professional services. Our Customer Solutions portfolio is comprised of program and service offerings designed to enable the dealer to more efficiently and effectively operate their business,” said Carlyle Singer, president and CEO, Katun Corporation. “This marks the beginning of an exciting, collaborative relationship between our companies.”
Contact Katun Corp.
- Ph: 952-903-3454
- E-mail: jill.dunning-harris@katun.com
- Visit: www.katun.com
Contact WA Intelligence Inc.
This article originally appeared in the July 2007 issue of Recharger.