Sales & Marketing
The old definition of “insanity” is “doing the same thing today that you did yesterday and expecting different results.” But that’s no longer accurate. The real definition of “insanity” is to keep doing the same things that most people are doing and expect to be extraordinary.
- By Brad Roderick
- Jul 01, 2012
Case Study
Static Control Components (SCC) has continued its 26-year legacy as an industry leader at a time when the industry has needed it most: during the rough economy, with people everywhere printing less. With hundreds of engineers under the leadership of CEO Ed Swartz, SCC researched and developed aftermarket responses to the unrelenting technological hurdles the OEMs have erected.
Industry Trends
As we all gear up for World Expo, what could be more appropriate than giving some attention to that first half of our show’s name — “world” — and finding out what’s going on around it? We hear a lot about the Chinese market, but what about the rest of the world?
- By Raegen Pietrucha
- Jul 01, 2012
Managed Print
Have you been thinking about starting an MPS program but don’t have confidence in providing service? Have no fear. This article assures dealers that there are programs and options available today that can help them get on their way to MPS success.
- By Sarah Henderson
- Jul 01, 2012
Industry Trends
Actionable Intelligence's Charles Brewer takes an in-depth look at Memjet, a company notorious for its slow start. However, the company has made up a lot of lost ground over the past couple of years. Read more for details on this company’s dynamic past, present and future.
- By Charles Brewer
- Jul 01, 2012
Management
When living or working in close proximity, human beings have a remarkable ability to drive each other crazy. Here are 10 common-sense tips that can change the pattern so you will have better relations with others.
- By Bob Whipple
- Jul 01, 2012
The Photizo Report
Ann Priede, VP of Services and Publications at Photizo Group, shares some positive trends that, despite the tough economic environment, drive growth opportunities in the printing and imaging industry. Find out what these are in this Photizo Report.
- By Ann Priede
- Jul 01, 2012
Industry Trends
The aftermarket is like one of those movie superheroes who, in the end, is bloodied yet victorious. But just like all superhero movies, there’s always another villain. Luke Goldberg of MSE asks, who are the industry’s next scary monsters?
- By Luke Goldberg
- Jul 01, 2012
There are two primary reasons interviewing fails. Find out what these are and how to ensure you don’t continue making these mistakes.
- By Brad Remilliard
- Jun 01, 2012
Litigation between the aftermarket and the OEMs has been a hallmark of our adversarial relationship from the inception of the imaging supplies marketplace. The battle lines, parties and issues were often clearly delineated. The recent Canon lawsuits, however, make it more difficult to determine whether even legitimate remanufacturers may be unwittingly infringing OEM patents.
- By Tricia Judge
- Jun 01, 2012
The transformation to MPS has been a pain point for many manufacturers, resellers and even end users. Making it even harder is the fact that most printers and MFPs have been designed for transactional sales, not for services. This article highlights some of the elements that should be incorporated in an MPS-ready device.
- By Mike Huster
- Jun 01, 2012
Charles Brewer acknowledges that empties have been considered the lifeblood of the remanufacturing industry. No empty, no reman — it’s that simple. In the past, the demand for this most precious raw material was largely met. These days, however, it appears demand for empties is outpacing the supply. Find out more about this change and what is happening today.
- By Charles Brewer
- Jun 01, 2012
With quality at the forefront of so many news stories and reports about aftermarket cartridges, one would hope that this year’s testing methods survey would show an increase in testing — and for the most part, it does.
During Hewlett-Packard’s annual shareholder meeting, an interesting question was posed to CEO Meg Whitman: Why isn’t HP as successful as Apple? While in some respects, comparing the two seems like comparing apples to oranges, one thing all companies have in common is that they must decide how they will provide excellent customer service...or suffer the consequences of delivering the exact opposite.
- By Raegen Pietrucha
- Jun 01, 2012
In this month's Judge's Corner, Tricia Judge provides some context regarding past and current lawsuits that impact core restrictions and prices. The Int’l ITC is preparing a friend-of-the-court brief in the Wiley & Sons case. Read more about the implications of these lawsuits and how you can get involved and help the industry.
- By Tricia Judge
- Jun 01, 2012