The leading information resource for the document printing industry aftermarket.

May 2003


Briefing

Dell Releases Four New Printers and a Prebate-Style Cartridge Collection Program


Company Profiles

Parts Now! Paving a Path of Service Excellence


Information and Analysis

Service, Maintenance and Repair Survey: Results Reveal Remanufacturers’ Strides


Sales & Marketing

Empower Your Sales Team: Teach Them How to Negotiate Higher Prices


Seven Strategies for Generating Ideas


Follow Up or Foul Up: The Forgotten Art of After-Sale Service


Delivering Bad News: Take Ownership and Remedy the Situation


Are You Missing Out on Sales? Motivate Prospects With Direct Mail


Your Management Style Can Affect Team Success


Service

Service Success: Focus on Fundamentals Before You Leap into Printer Service


Step-by-Step / Remanufacturing Instructions

Remanufacturing the Minolta PageWorks 8 Toner Cartridge


Technical

Everything Old is New Again: Familiar Problems in HP 1200 Cartridges


Inkjet Lab Testing II: Color Cartridges


Supplies Market Shines in a Battered Tech Economy


Press Releases

ICT Granted Patent for Magnetic Roller Coating


QIP Increases Inkjet Product Offering With Eight New Cartridges


UniNet Announces Promotion of Rogerio Nava


2003 Readers' Choice Awards Nominations Now Open


Densigraphix Introduces Reset Device for Selected Canon Drum Units


TonerPlus/ALBAAT Adds Inkjet Collection Bins to Product Line


Summit Laser Products Releases New ASTM-Tested HP and Lexmark-Matched Systems


Ink 2000 Releases New Ink for HP Printers


Hitachi Printing Solutions America Introduces Printer Service Package


Lexmark Introduces New Color Printer


TonerPlus Adds New Labels to its Packaging Line


Quality Imaging Products Announces Industrial Partnership With National Center for Remanufacturing and Resource Recovery


ERS Announces Name Change and Move


Predestinat International Introduces New Products


Membrana Supplies Liqui-Cel Membrane Contactors to Electronics Company in Southeast Asia


OCP Now Offers Color Pigment Inks for Epson Printers


RTW and Tally Introduce T2240 and T2340 Serial Dot-Matrix Printers


TonerHead.Com Introduces Latest TestMessager


Cartridges Are Us Inc. Extends Product Warranty


CBR-SME Introduces Vacuum Dryer for HP 1823-Type Cartridges


QIP Increases Product Offering With New Toner Kits


QIP Releases Line of Ultra Life Cartridges


ReciclaMaisExpo 2003 Gathers Remanufacturers from Latin America


AQC Group Announces Release of HP 4200 and 4300 Toner


Laser Imaging International Makes Additions to its Management Team


Static Control Releases Odyssey Toner and Drum for the Lexmark E210


CBR-SME Introduces ColorCharger 900-V Inkjet Filling Machine


Accurate Imaging Resources Adds Brother Cartridge to its Lineup


CF-Technologies Releases New Sealing System and Foam Removers


Membrana-Charlotte Launches Chinese and Korean Web Site


Static Control Qualifies HP 2100 Products for the Canon FX-7 Engine


Amatix Releases New Inkjet Cartridge Supplies


R-Jet Tek Hires Mark Drake as Western U.S. Sales Consultant


Summit Laser Products Announces Group E-Mail Newsletter


Static Control Expands MICR Toner Line With Lexmark T620 SecureRITE MICR Toner


Polek & Polek Releases Hitachi DDS 32/40 Compatible Printer Cartridge


Laser Gold Introduces New Products


Sercomp Corporation Unveils Reconstructed Web Site


Static Control Is First to Market With PhotoPrecise Chemical Toner for the HP 4500


Steve Fisher Joins OutOfToner.Com Sales Team


QIP Releases HP 9000X Compatible Cartridge


Laser Image Plus Releases Five New Remanufactured Products


Static Control Introduces Comprehensive Product Line for HP 4200 and 4300 Printers


Laser Imaging International Announces New Packaging, Quality Improvements


Densigraphix Announces Launch of New Lexmark Discovery Toners


UniNet Introduces New Shipping Lock