The leading information resource for the document printing industry aftermarket.
September 2010

September 2010


Legal / Advice of Counsel

Int’l ITC Files Report With the USITC on Asian Violations of IP Rights

The International Imaging Technology Council (Int’l ITC) filed a report with the U.S. International Trade Commission (USITC, entitled "Effect of Infringement of Intellectual Property Rights in China on the Toner and Inkjet Cartridge Remanufacturing Industry.” In the report, the Int’l ITC pointed out the damaging effects to the imaging aftermarket caused by this unfair competition.


Global Spotlight

Rising Cost of Labor in China

Are we at the end of China as a cheap production base? Reports of labor shortages first cropped up in late 2004, but companies thought the phenomenon was temporary. Now a surge in both turnover and wage costs is convincing multinationals and their suppliers that the China game is changing permanently. Jeevan Kumedan reports on rising labor costs in China.


Management

Management

Building Loyalty: Creating A Customer-Focused Business Culture

How much confidence do you have in your customer base? It costs five times as much to attract a new customer as it does to keep an existing one, so make sure your customers have reason to be loyal.


Service

Beware of the HP LJ P3015 Fuser: Don't Damage Your Printer

The popular HP LaserJet P3015 is the replacement for the LaserJet P3005. Service techs will run into issues when replacing the fuser. HP revamped the fuser drive slightly to help clear paper jams. While the change makes sense, if a service tech assumes the P3015 is just like the P3005, he/she may end up damaging the printer.


Step-by-Step / Remanufacturing Instructions

Technical: Step-by-Step

Remanufacturing the Dell 2335dn Toner Cartridge

The Dell 2335 cartridges come in low-yield or high-yield versions, each of which has its own specific chip, but are otherwise identical.


Viewpoint

China: Good or Bad?

Hunterhouse America's WooJin Kim examines the different perspectives on doing business with China.