The leading information resource for the document printing industry aftermarket.
September Cover

September 2011


Judge’s Corner

Mad for Our Customers

Tricia Judge is getting the word out to some big-name agencies, and she writes about it in this month’s “Judge’s Corner.” From classrooms in Nevada to boardrooms in Texas and California, she’s traveled thousands of miles to reach inquisitive customers, often right on the heels of an OEM representative. Hear what these customers are learning about remanufactured cartridges.


Case Study

EOS: As E-Waste Grows, So Does Business

Lisa Weber profiles Environmental Office Systems (EOS) in this month’s case study. Learn how the market has shifted for this empties broker and how e-waste is fuelling business.


Industry Trends

Toners and Inks Continue to Evolve Along With Their Cartridges - Part 1: Toner

Actionable Intelligence’s Charles Brewer begins the first of a two-part series examining some of the advancements made in inks and toners as well as the cartridges they ship in. This month’s article looks at recent trends in toner in terms of the composition and performance of the latest consumables along with what’s happening with operating costs.


STMC Certification: A Credential Becomes a Community Building Block

A stamp of quality, a system of regulation and a sales tool, STMC certification has gone a long way toward making the industry stronger and more quality-conscious.


Management

How to Prepare for a Natural Disaster and Why You Must

The year 2011 has been an extreme one for natural disasters. Unfortunately, natural disasters are a reality, and preparation is key. William Lynott outlines nine steps you can take to help avoid or recover from a catastrophic loss.


Managed Print Solutions

Jumping the Hurdles and Landing in a Successful MPS Offering: Part 3

In the final part of this MPS series, Raegen Pietrucha gives tips on how to take on your competitors - and defeat them.


Sales Tools and the Keys to Ensuring an Effective Managed Print Services Environment

Tim Brien looks at “Sales Tools and the Keys to Ensuring an Effective Managed Print Services Environment.” Print fleets are one of the most overlooked and undermanaged assets, and they can represent a gold mine of hidden savings potential … if you’ve got the right tools.


Sales & Marketing

Connection Versus Rapport: Crossing Over From Opponent to Teammate

What really makes your customers buy something? Spending revolves around three basic elements: use or need, budget and customer service. Are you giving your customers everything they need to make them buy from you? Find out how to create rapport with your customers and turn them into teammates.


Ask Dr. D

A Quick Analysis of Google Analytics Benchmarking

Dr. Dimitris Constantinou answers questions about Google’s new Analytics Benchmarking Newsletter in this month’s installment of “Ask Dr. D.” There is some hype about the data that is being released in this new experiment by Google, and Dr. D offers his expert analysis of some of the more “statistically significant” findings.


Step-by-Step / Remanufacturing Instructions

Remanufacturing Canon ImageClass MF 4570 Cartridges

Learn how to remanufacture Canon ImageClass MF 4570 cartridges. These machines are multifunction printers that can print, copy, fax and scan. They also come with duplex ability built in. These cartridges use a chip that controls the toner-low functions. The 128 cartridge is rated for 2,100 pages.


The Lyra Report

Lyra Forecasts Growth in the Inkjet All-in-One Market Through 2015

Larry Jamieson and Lynette Vega collaborate on this month’s Lyra Report, “Lyra Forecasts Growth in the Inkjet All-in-One Market Through 2015.” Lyra recently released its inkjet forecast in a new report, and this article spotlights a portion of that report, focusing on the inkjet all-in-one market.


Viewpoint

Letter to the Editor

Send letters to the editor to amy@rechargermag.com