The leading information resource for the document printing industry aftermarket.
Recharger Magazine June 2012

June 2012


Judge’s Corner

Get Jazzed Up: Core Restriction and Prices Could Come Down … With Your Help

In this month's Judge's Corner, Tricia Judge provides some context regarding past and current lawsuits that impact core restrictions and prices. The Int’l ITC is preparing a friend-of-the-court brief in the Wiley & Sons case. Read more about the implications of these lawsuits and how you can get involved and help the industry.


Global Spotlight

ReIndia 2012

ReIndia Expo 2012

Rides Success Wave, Cuts Across Geographical and Technological Spectrum

ReIndia Expo 2012 rolled out its fifth edition this year, delivering a potpourri of successful exposition, networking and education. With more than 60 exhibitors and attendance well in excess of 3,000, the three-day show surpassed all expectations and industry forecasts. Find out more about this exciting and growing show.


Information and Analysis

Survey Results

Testing Survey Reflects Increase in STMC Certification, Shows Importance of Quality in the Aftermarket

With quality at the forefront of so many news stories and reports about aftermarket cartridges, one would hope that this year’s testing methods survey would show an increase in testing — and for the most part, it does.


Industry Trends

patented

Gearing Up: Canon’s Latest Lawsuits Affect Entire Aftermarket

Litigation between the aftermarket and the OEMs has been a hallmark of our adversarial relationship from the inception of the imaging supplies marketplace. The battle lines, parties and issues were often clearly delineated. The recent Canon lawsuits, however, make it more difficult to determine whether even legitimate remanufacturers may be unwittingly infringing OEM patents.


Online Sites Pay Big Bucks For Empties — Well, Certain Empties

Charles Brewer acknowledges that empties have been considered the lifeblood of the remanufacturing industry. No empty, no reman — it’s that simple. In the past, the demand for this most precious raw material was largely met. These days, however, it appears demand for empties is outpacing the supply. Find out more about this change and what is happening today.


RFID

RFID: Challenging Current Capabilities, Challenging Our Thinking

While RFID has been around for almost 25 years, the applications for RFID have only recently become more varied and complex — creating some serious consequences to consider as we move forward with this technology.


Management

Two Reasons Interviewing Fails

Two Reasons Interviewing Fails So Often and the Five Questions to Ask In an Interview

There are two primary reasons interviewing fails. Find out what these are and how to ensure you don’t continue making these mistakes.


Sales & Marketing

Customer Service

What You Can Learn From The Best Customer Service Out There

During Hewlett-Packard’s annual shareholder meeting, an interesting question was posed to CEO Meg Whitman: Why isn’t HP as successful as Apple? While in some respects, comparing the two seems like comparing apples to oranges, one thing all companies have in common is that they must decide how they will provide excellent customer service...or suffer the consequences of delivering the exact opposite.


Step-by-Step / Remanufacturing Instructions

Remanufacturing HP LaserJet Pro 300/400 Black and Color Toner Cartridges

Mike Josiah of UniNet has instructions this month on "Remanufacturing HP LaserJet Pro 300/400 Black and Color Toner Cartridges." The Pro 300 series of color laser printers are based on a 19-21 ppm, black and color, 600-dpi engine, with a first page out in less than 17 seconds. These machines are replacing the CP2025 and CM2320, and other than a few new features, the machines and cartridges are very similar.


The Photizo Report

The Ideal MPS Imaging Device

The Ideal MPS Imaging Device

The transformation to MPS has been a pain point for many manufacturers, resellers and even end users. Making it even harder is the fact that most printers and MFPs have been designed for transactional sales, not for services. This article highlights some of the elements that should be incorporated in an MPS-ready device.