Ricoh Unveils Managed Document Services 2.0
TOKYO – Ricoh Company, Ltd. announced Ricoh Managed Document Services (Ricoh MDS) 2.0, born from an in-depth analysis of customer engagements and focused on measurable results.
MDS 2.0 represents significant early progress in the evolution of the services-led business model Ricoh unveiled in January 2011, as it made a three-year commitment to enhance its global MDS infrastructure. The strategy shift was intended to leverage the power of improved document workflows and document management so that customers can concentrate on their business goals and bottom lines.
As part of Ricoh MDS 2.0, Ricoh unveiled a new global website that serves as a source of information and guidance to help customers achieve their business goals through Ricoh Managed Document Services. The site includes case studies, white papers and videos, delivering this content via a customized user experience.
Through its global MDS engagements, Ricoh has scrutinized thousands of projects and pinpointed customers’ top business concerns in managed print services (MPS), which is the foundation of "Ricoh MDS, and beyond." These concerns have yielded a new Ricoh MDS delivery structure focused tightly on producing desired outcomes in these areas.
The top identified concerns are cost control, environmental sustainability, information security and governance, business process efficiency, organizational change management, information worker (iWorker) productivity, information optimization and strategic infrastructure. Ricoh MDS 2.0 defines the services and deliverables that map directly to each concern to help customers achieve measurable and sustainable business.s
Using these new insights, Ricoh has streamlined its delivery framework, producing a new, simpler five-phased Adaptive Model. With the customer at the center, the first phase – Understand – begins with an expert assessment of the customer’s “current state.” The Improve phase includes the design of a “desired state.” The Transform phase focuses on deployment, the Govern phase ensures all objectives are met, and the Optimize phase addresses ongoing improvements and sustained savings.
The new model strengthens the three stages of partnership engagement: Project Management led by PMI- and PRINCE2-certified Ricoh project managers who follow globally accepted best practices to track, manage and measure each engagement; Service Management led by ITIL/ISO 20000-1-certified professionals who ensure the newly transformed environment is effectively governed and optimized; and Organizational Change Management, which accelerates the transition from the current to the desired state, and makes productivity gains a permanent part of the culture.
This new framework creates a globally cohesive approach to executing MDS programs based entirely on the ways Ricoh customers prefer to do business. Ricoh has signed more than 10 global customers since March, one of which operates in more than 70 countries.