West Point Products Launches the Axess Service, Tech Support Portal
WASHINGTON, Pa. – West Point Products, a provider of premium replacement imaging supplies and related products and services, has announced the official launch of the Axess Service and Tech Support Portal. Designed to allow Axess dealers to pursue and support nation-wide service contracts by leveraging trusted third-party services technicians, the Axess Service and Tech Support Portal compliments West Point Products existing Axess products and services, including the Axess MPS remote monitoring software and the acclaimed Axess TCO Calculator.
“Our strategy with the Axess suite of products and services has always been to make our dealers as competitive in their markets as possible by providing the tools they need to manage their MPS contracts more effectively,” said Ray Loisel, senior vice president of managed print services, “The Axess Service and Tech Support Portal is the next stage in Axess’ evolution, and will allow our dealers to pursue contracts that they may have had to back away from in the past due simply to the size of the deal. Coupled with the valuable insight our dealers can get by using the Axess TCO Calculator, the Axess Service and Tech Support Portal will allow our dealers to not only pursue those larger contracts, but also ensure they manage them profitably.”
The Axess Service and Tech Support portal provides dealers with access to more than 7,000 certified service technicians ready to assist with web and phone based triage as well as nationwide service call dispatch and field support, allowing dealers to expand their coverage and pursue larger service contracts. The system works on a simple to use ticketing system with options to contact Axess Service and Tech Support by phone, email, or online at www.axesssupport.com.
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