Kodak to Service Phoenix Ink Refill Kiosks
ROCHESTER, N.Y. – Kodak was recently chosen by Phoenix Ink to manage services for more than 900 ink refill kiosks across the United States, a move that will help ensure high reliability, uptime and performance of its equipment. As a result, Phoenix Ink can focus greater time and investments on its core business, product development and innovation.
The agreement between Kodak and Phoenix Ink includes on-site support, on-site repair, preventative maintenance check-ups and upgrades. Within the terms of the agreement, Kodak will provide next-day or two-day response for all service requests.
“Phoenix Ink’s kiosks provide retailers a way to offer customers convenience and cost savings,” said David Scanlan, president, Phoenix Ink. “Kodak provides technical expertise, responsive service, proven experience and nationwide coverage. We strive to provide operational excellence, and Kodak helps us achieve that goal.”
“Kodak’s support for Phoenix Ink leverages our heritage of service in the retail market, expanding our participation in the marketplace beyond photo kiosks into this exciting new space of consumer self-serve kiosks and at the same time enables Phoenix Ink to focus on its core business,” said Kathy Clas, Kodak’s director of Multi-Vendor Services, Enterprise Services & Solutions. “Kodak’s proven experience in kiosk management paired with a broad background in multi-vendor service for the enterprise, from digital display to storage devices, allows us to create a world-class experience for Phoenix Ink’s customers.”