Sd|University to Hold Service Management University at Katun Headquarters
BRYN MAWR, Pa. – Sd|University, the advanced training division of Strategy Development, is conducting Service Management University (SMU) on August 28-29, 2012 at the Katun Headquarters in Bloomington, Minn.
“I appreciate the opportunity to work with Katun again,” stated Ken Staubitz, service consultant for Strategy Development. “Katun has an outstanding reputation for going above and beyond in providing value and services to their customers. We are proud to be partners with them.”
BEI Services, another Strategy Development partner, will be offering their clients a $400 account credit to attend the August SMU. “We are also very excited to be teaming up again with BEI Services to bring this value-added opportunity to our August SMU attendees," Staubitz said.
The SD Service Management University provides service leaders with concrete steps they can take to achieve sustainable margins over 52 percent, and achieve 60 percent+ margins in managed print services. Staubitz will teach the intensive, two-day program, designed by Strategy Development consultants. Participants will learn to use the industry service model to assess their department’s strengths and weaknesses, develop specific actionable plans to address areas of opportunity, execute action items to drive sustained profitability and quality customer service, instill ownership and accountability for desired results, properly manage parts, and successfully deliver profitable service in the MPS world.
"To be effective in today's volatile economy, service managers need to be effective business leaders," Staubitz said. "Our program arms service leaders with the tools they need to utilize data and to formulate and execute business initiatives to ensure maximum productivity while profitably supporting its clients."
The SD SMU is recommended for your entire service leadership team, including the vice president, director, service manager or service supervisor.
About the instructor:
Ken Staubitz, a service consultant with Strategy Development, has over 14 years experience in all levels of service operations and MPS service structure. Formerly with Cincinnati, Ohio-based Modern OfficeMethods (MOM), Staubitz held various service and operational roles, culminating as MOM's director of client services. In this role Staubitz oversaw all service operations and managed a staff of 60-plusfield service personnel to achieve 55 percent margins while delivering high quality customer service. He served on the Lanier Dealer Advisory Council and was an e-automate Service Committee member.
For more information or to register, please contact Ken Staubitz at staubitz@strategydevelopment.com or at 513-200-2169.