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Companies May Find Surprising Resistance to Home Office Progams
Q: We are a growing company that continually faces the same problem: too little physical space. We've moved several times, and it's always more expensive than we expect. To avoid moving, we've reconfigured our space to utilize every square foot. As a result, our conference room and reception areas are now offices. Let's just say it's a little too close for comfort and productivity. Tension is high and quarrels are on the rise. One option that we are seriously considering is asking our sales reps to telecommute from home. We were surprised to find little interest from our employees. To make this work, we'd need at least 25 percent of our office staff to participate. Do you have thoughts or ideas about how we can make this an attractive option for our employees? — Darren
A: Congratulations on your growth; it's a good problem to have!
It's true that the 1950s vision of all Americans flying in hovercrafts to work or working from home has not yet been realized. Interestingly, in 1997 only about 3.6 million employees, or about 3.3 percent of all wage and salary workers, worked from home. The truth is that telecommuting has not had the long-term impact that most experts once predicted. And some big companies, like AT&T, are seeing the number of telecommuting workers flatten or decline.
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