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Quality: What are the Perceptions?

by Terry Mehan · Cartridge Conservation · August 1, 2007 - page(s): 121-123
I’ve been in the remanufacturing industry for almost 15 years and still get a chuckle out of the perceptions of quality from the people within it. While at an industry association conference in 2006 I was fortunate to be able to introduce a session seminar on quality standards. During the session a friend of mine led the discussion and started by asking two simple questions:

1) How many people in the room build a high-quality remanufactured cartridge?

Every hand was raised.

2) How many people believe that the person sitting beside them builds a high-quality remanufactured cartridge?

Only about three hands were raised.

The Australasian association for remanufacturers has for years discussed at each Annual General Meeting ways and means of achieving a quality standard that members could, or perhaps should, qualify for. Members have supported introducing quality standards at each AGM, yet the Executive Committee has yet to succeed in introducing a confirmed system for acceptance by the membership, other than recommending the STMC method for those able to afford to institute it.

As we travel down the superhighway of globalization, for many small independent remanufacturers the struggle to survive is becoming more difficult. So what is the upside? Take pride in the fact that the skill base you have developed within your own business is still very substantial.

...

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