The leading information resource for the document printing industry aftermarket.

Business


Creating Partnerships

Management

Creating Partnerships That Go Beyond the Call of Duty

Jennifer Shutwell knows firsthand that partnering can help companies go beyond the call of duty. It helps companies do more, change more quickly and provide unique value to their clients. The benefits of partnering make it an attractive strategy, but it must be done correctly.

Stockless Model

Industry Trends

The Stockless Model: Is It Right for You?

Though the stockless model may initially sound like a win-win all around, every company should consider some important related elements before becoming a stockless business. From financial matters to customer-centric ones and more, read on to decide whether this business model is a good fit for your company.

MPS and Hardware

Industry Trends

MPS and Hardware: Designing Products for a Services-Driven Market

Robert Palmer has seen how the shift to services has altered the imaging channel. In this article, he looks specifically at how the transition to services has turned products into delivery vehicles, tying value to the solutions and applications running on the devices rather than to the devices themselves.

Succession Planning

Management

Succession Planning

Mark E. Battersby offers his expertise on creating an effectively developed succession plan, considering recent tax regulations that affect business owners looking to retire.

Economy Continues to Stymie Industry Growth

Industry Trends

The Economy Continues to Stymie Industry Growth

Charles Brewer looks at the greatest challenge facing the industry's OEMs and remans alike: the economy. In his article, Brewer analyzes the economic environment and how it's impacting the global industry today.

Marketing Budgets

Sales & Marketing

Marketing Budgets: Who, What, Where, When, Why and How

Using six simple questions, marketing experts help uncover what your company can do to create the unique budget that will maximize your marketing efforts' return on investment. It's surprising how answers to even the most basic of inquiries can help paint a complete picture of your target.

Human Contact

Sales & Marketing

The Importance of Human Contact (Robots, Sensors and Probes Notwithstanding)

Relying on digital messaging in sales could lead to losing your customers to someone who is invested in personal communication and interaction. Digital communication might be easier, but people still have a need to interact with one another. Brad Roderick offers some insight on how to find the balance between the two and how to match the message with the right delivery.

Prospecting

Sales & Marketing

10 Ways to Be a Better Prospector

Prospecting in the business world doesn't mean panning for gold, but there's still treasure to be found if you follow some basic rules.

Prospecting in the business world doesn't mean panning for gold, but there's still treasure to be found if you follow some basic rules. Here's some advice from industry players out on the sales stage to help you come out a star.

NFC

Industry Trends

NFC: Making Print Exciting Again

What if, someday, in order to "use" technology we won't actually be required to put forth any effort whatsoever. We all just might stand in front of screens, expecting tasks to complete themselves without any intervention on our part. And the weirdest thing about this scenario is, in the future, that will actually work. Near field communications (NFC) is one technology that enables it.

The HP Officejet Pro X576dw MFP

Industry Trends

HP Takes Another Shot at Penetrating the Office With Inkjet Units

Charles Brewer takes an in-depth look at the new Officejet Pro X series, HP's recently announced business-class inkjet machines. Although Brewer sees many features that office users will appreciate, the jury is still out on whether or not the devices will succeed in the marketplace.

counterfeit new-mold cartridges

Judge's Corner

The Int'l ITC's Review of 2012 and Plans for 2013

Tricia Judge details some of the objectives the Int’l ITC has worked on throughout 2012 and the continued strides it will make into the new year.

Case Study

Four Questions With Scott Raskas, OKI Data Americas

Recharger Magazine spoke with Scott Raskas, senior marketing manager of color products at OKI Data Americas, to find out more about the company's C711WT device, which utilizes OKI's proprietary white toner formulation to expand the possibilities in print and differentiate its resellers from the competition.

RFPs

Sales & Marketing

All RFPs Are Not Created Equal

Jennifer Shutwell knows that although the possibilities are vast with requests for proposals (RFPs), if there’s one aspect of sales that’s given way to more wasted time and frustration, it’s the fruitless pursuit of them. Shutwell offers a few ways to change the RFP game for everyone involved.

Decline in Print

Industry Trends

The Epic Fall of Demand for Printing in 2012

Jennifer Shutwell talks about the truth of the print market in 2012, and the unfortunately reality is that the decline in printing is greater than we can imagine. But it's not all doom and gloom. Read on for Shutwell's take on the market and what is causing this decline.

Aftermarket Industry 2012

Industry Trends

The State of the Aftermarket Industry in 2012

There's an old proverb that goes, "Some people make things happen, some watch things happen, while others wonder what has happened." This represents the print space in 2012 pretty well, actually -- though this year definitely threw enough curveballs to land more people than usual into that last category.

New Year Resolution

Sales & Marketing

New Year's Resolution 2013: Dump Some Junk

Brad Roderick asks us to consider dumping some junk that we've been told and that we may have started to buy into. In "New Year's Resolution 2013: Dump Some Junk," Roderick says that by getting rid of some of these traditional business beliefs, we can open up the big picture and many opportunities.

Smartphones, iPads and BYOD

Industry Trends

2012 Technology Trends

A Year of Smartphones, iPads and BYOD

Jim Lyons reviews the overall business landscape of 2012 and sees amazing things taking place, both inside the printing and imaging industry as well as out in the larger tech universe. See what he finds so interesting in this Recharger article.

The State of the Aftermarket Industry

Industry Trends

The Aftermarket Midlife Crisis: Learning to Mature, Adapt and Grow

Luke Goldberg has written quite a few of these "state of the market" articles over the years and sees that not much has changed in the last five years, but over the last 10 — that's a different story. Read on for Goldberg's 2012 state of the industry.

Industry Trends

The Business of Business Ink: Forging a New Market

Robert Palmer takes a look at "The Business of Business Ink: Forging a New Market." There has been much discussion over the past few years about the potential for ink-based printers and MFPs to penetrate the office imaging market. Recent announcements make the landscape even more interesting — see how in this Recharger article.

Viewpoint

Counterfeit Cartridges: Opportunity or Civil War For the Aftermarket Industry?

Cheap cartridges have a certain appeal to some, especially with the economy in the shape it's in, but Ian Elliott of Print-Rite North America breaks down the effects of counterfeit cartridges on the legitimate remanufacturing market in this Recharger article.