The leading information resource for the document printing industry aftermarket.

Features


color printing

Does Anyone Know What Happened to ‘The Year of Color’?

The office printing market, like virtually every other market, has seen its share of predictions from outside observers and industry pundits that, for one reason or another, take longer to materialize than originally projected. So perhaps it is time to dissect what is really happening with color.

Creating Partnerships

Management

Creating Partnerships That Go Beyond the Call of Duty

Jennifer Shutwell knows firsthand that partnering can help companies go beyond the call of duty. It helps companies do more, change more quickly and provide unique value to their clients. The benefits of partnering make it an attractive strategy, but it must be done correctly.

Stockless Model

Industry Trends

The Stockless Model: Is It Right for You?

Though the stockless model may initially sound like a win-win all around, every company should consider some important related elements before becoming a stockless business. From financial matters to customer-centric ones and more, read on to decide whether this business model is a good fit for your company.

10 Ways to Be a Better Prospector

Sales & Marketing

10 Ways to Be a Better Prospector: Part 2

In the February 2013 issue of Recharger, I detailed the advice some industry experts had to share on the behind-the-scenes work involved in becoming a better prospector. Now, in this sequel, it's time to focus more on feet-on-the-street activities that can help you sell better and more often.

New-Built Clones

Industry Trends

New-Built Clones: Still the Industry’s Biggest Challenge

New-molded cartridges, usually coming from Asia, have flooded the market. They most likely violate OEM intellectual property, particularly patents. They have garnered approximately 10 percent of the imaging supplies marketplace, cutting into the sales and profits of legitimate remanufacturers. And they clearly confuse customers. So what's the industry doing to combat these new-built clones? Read Tricia Judge’s article to find out.

Owners

Judge's Corner

Congress Asked to Support Owners' Rights

Tricia Judge discusses the activities of the Owners' Rights Initiative (ORI) and its involvement in a pending case addressing the first-sale doctrine, which could result in dire consequences for the remanufacturing industry as well as other industries.

MPS and Hardware

Industry Trends

MPS and Hardware: Designing Products for a Services-Driven Market

Robert Palmer has seen how the shift to services has altered the imaging channel. In this article, he looks specifically at how the transition to services has turned products into delivery vehicles, tying value to the solutions and applications running on the devices rather than to the devices themselves.

Succession Planning

Management

Succession Planning

Mark E. Battersby offers his expertise on creating an effectively developed succession plan, considering recent tax regulations that affect business owners looking to retire.

Economy Continues to Stymie Industry Growth

Industry Trends

The Economy Continues to Stymie Industry Growth

Charles Brewer looks at the greatest challenge facing the industry's OEMs and remans alike: the economy. In his article, Brewer analyzes the economic environment and how it's impacting the global industry today.

MPS

Managed Print

Should I Stay or Should I Go Now?

With increased competition from both inside and outside the industry, commitment to improving the overall relationship is more and more necessary to thrive in today’s complex world.

Providers inside and outside printing and the MPS ecosystem are rapidly evolving as mobile screen technology explodes, and more and more people in this industry are contemplating the question, "Should I stay or should I go?"

Industry Trends

Office Printing Year in Review: Looking Back at 2012

In 2012, there was no shortage of doom and gloom, but amid the challenges, something very encouraging happened: More vendors actually came to accept the changes that are taking place and started to strategically change with them. Here's a look at the industry's major trends and events of last year.

Marketing Budgets

Sales & Marketing

Marketing Budgets: Who, What, Where, When, Why and How

Using six simple questions, marketing experts help uncover what your company can do to create the unique budget that will maximize your marketing efforts' return on investment. It's surprising how answers to even the most basic of inquiries can help paint a complete picture of your target.

Human Contact

Sales & Marketing

The Importance of Human Contact (Robots, Sensors and Probes Notwithstanding)

Relying on digital messaging in sales could lead to losing your customers to someone who is invested in personal communication and interaction. Digital communication might be easier, but people still have a need to interact with one another. Brad Roderick offers some insight on how to find the balance between the two and how to match the message with the right delivery.

Public Relations

Sales & Marketing

Public Relations in the 21st Century

Think you know how to reach your customers through public relations? PR 2.0 is complex, interactive and very much a two-way street.

The number of people online grows daily, and this shift continues to affect public relations and the way companies market themselves. Think you know how to reach your customers through public relations? PR 2.0 is complex, interactive and very much a two-way street.

Prospecting

Sales & Marketing

10 Ways to Be a Better Prospector

Prospecting in the business world doesn't mean panning for gold, but there's still treasure to be found if you follow some basic rules.

Prospecting in the business world doesn't mean panning for gold, but there's still treasure to be found if you follow some basic rules. Here's some advice from industry players out on the sales stage to help you come out a star.

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