In the recent Recharger survey, we found that many companies are moving beyond the standard list of items to repair. It is possible that tighter economic times have forced service shops to find creative ways to find new customers and bring in new revenue, including a few who are repairing such items as shredders, paper folders and even air conditioners.
- By Megan Hubble
- Jul 01, 2010
Selling in the imaging industry is much like competing in a high-level track meet. GreatAmerica Leasing's Jennie Fisher offers sales tips to help you finish strong.
- By Jennie Fisher
- Jul 01, 2010
What should all importers and potential customers of cartridges from a Chinese source know about the industry there? Recharger talks with Arnald Ho of Print-Rite about the ongoing quest for quality cartridges at an inexpensive price.
The 123 Refills name is expanding quickly in the U.S. and overseas. The company has experience double- or triple-digit growth every year since opening in 2001 and is looking to grow even more.
- By Dan Mooney
- Mar 01, 2010
The popular HP LaserJet P3015 is the replacement for the LaserJet P3005.
Service techs will run into issues when replacing the fuser. HP revamped the fuser drive slightly to help clear paper jams. While the change makes sense, if a service tech assumes the P3015 is just like the P3005, he/she may end up damaging the printer.
- By Steve Geishirt, Jeremy Mueller
- Sep 01, 2010
Are we at the end of China as a cheap production base?
Reports of labor shortages first cropped up in late 2004, but companies thought the phenomenon was temporary. Now a surge in both turnover and wage costs is convincing multinationals and their suppliers that the China game is changing permanently. Jeevan Kumedan reports on rising labor costs in China.
Recently a well-known vendor was faced with a customer complaint we have all heard at one time or another – the remanufactured inkjet cartridge he recently bought suddenly just “exploded” in his printer. Or did it? Expert Clayton Cutler explains.
- By Clayton Cutler
- Aug 01, 2010
Milton and Sandra Nix started Lazer's Edge as a supplement to their retirement income; now it is a full-time career.
- By Wendy McRae
- Aug 01, 2010
In this issue we look at some of the challenges the aftermarket faces, mainly combating a vuvuzela-full of noise from the OEMs about the quality of our products.
- By Wendy McRae
- Jul 01, 2010
The opportunity for ink and toner businesses has never been greater than it is right now and will be in the coming years, driven by a convergence of economic, social/environmental and governmental conditions. INK & TONER USA's Bob Bloom relays the challenges and opportunities that lie ahead.
HP undertook ominous and perhaps nefarious activities if the allegations against the printer giant by Turbon International are found to be true, industry expert Tricia Judge reports in a Recharger exclusive. Turbon has filed a complaint against HP in a New York federal court that claims that HP committed fraud, misappropriated trade secrets and competed unfairly in its dealings with Turbon.
- By Tricia Judge
- Jun 22, 2010
So what can you do to get more quality traffic to your website without having to give away all your profits? Dr. Dimitris Constantinou of Easy Group responds with insight in this exclusive monthly feature.
- By Dimitris Constantinou
- Jun 01, 2010
View this journey into MPS as a climb, one that will require planning and commitment to these ten principles. The reward will be new revenue and higher gross profits.
GreatAmerica's Sarah Henderson shares some of these MPS laws of success with you.
- By Sarah Henderson
- Jun 01, 2010
Dennis Houck, owner of Northeast Laser Toner and Int’l ITC Chapter Chairman for the northeast chapter, passed away in May. Houck, 64, was a founding member of the Int’l ITC and had been an industry advocate for more than a decade.
- By Tricia Judge
- Jun 01, 2010
If you are not in MPS today you have clearly made a decision not to enter the space. If you are in the MPS space there is a good chance that you are struggling. Tom Callinan of Strategy Development shows you ways to improve your MPS initiative.
- By Tom Callinan
- Jun 01, 2010