The leading information resource for the document printing industry aftermarket.

Features


Service Providers Look for Creative Opportunities to Increase Revenue

In the recent Recharger survey, we found that many companies are moving beyond the standard list of items to repair. It is possible that tighter economic times have forced service shops to find creative ways to find new customers and bring in new revenue, including a few who are repairing such items as shredders, paper folders and even air conditioners.

winning the sales race jennie fisher

Winning the Sales Race

Selling in the imaging industry is much like competing in a high-level track meet. GreatAmerica Leasing's Jennie Fisher offers sales tips to help you finish strong.

Arnald Ho

Four Questions With Print-Rite's Arnald Ho

What should all importers and potential customers of cartridges from a Chinese source know about the industry there? Recharger talks with Arnald Ho of Print-Rite about the ongoing quest for quality cartridges at an inexpensive price.

123 Refills: Online and In Store, Business is Booming

The 123 Refills name is expanding quickly in the U.S. and overseas. The company has experience double- or triple-digit growth every year since opening in 2001 and is looking to grow even more.

Parts Now Sept 2010

Beware of the HP LJ P3015 Fuser: Don't Damage Your Printer

The popular HP LaserJet P3015 is the replacement for the LaserJet P3005. Service techs will run into issues when replacing the fuser. HP revamped the fuser drive slightly to help clear paper jams. While the change makes sense, if a service tech assumes the P3015 is just like the P3005, he/she may end up damaging the printer.

Rising Cost of Labor in China

Are we at the end of China as a cheap production base? Reports of labor shortages first cropped up in late 2004, but companies thought the phenomenon was temporary. Now a surge in both turnover and wage costs is convincing multinationals and their suppliers that the China game is changing permanently. Jeevan Kumedan reports on rising labor costs in China.

Myth of the Exploding Cartridge

Recently a well-known vendor was faced with a customer complaint we have all heard at one time or another – the remanufactured inkjet cartridge he recently bought suddenly just “exploded” in his printer. Or did it? Expert Clayton Cutler explains.

Lazer's Edge: Family-Sized Business With Industrial-Level Quality

Milton and Sandra Nix started Lazer's Edge as a supplement to their retirement income; now it is a full-time career.

Make Some Noise

In this issue we look at some of the challenges the aftermarket faces, mainly combating a vuvuzela-full of noise from the OEMs about the quality of our products.

For Ink and Toner Retail Stores, This is Our Time!

The opportunity for ink and toner businesses has never been greater than it is right now and will be in the coming years, driven by a convergence of economic, social/environmental and governmental conditions. INK & TONER USA's Bob Bloom relays the challenges and opportunities that lie ahead.

Exclusive to Recharger

Recharger Exclusive: Turbon Claims HP Stole Secrets That Could Destroy the Aftermarket

HP undertook ominous and perhaps nefarious activities if the allegations against the printer giant by Turbon International are found to be true, industry expert Tricia Judge reports in a Recharger exclusive. Turbon has filed a complaint against HP in a New York federal court that claims that HP committed fraud, misappropriated trade secrets and competed unfairly in its dealings with Turbon.

Ask Dr D: How to Stay Competitive Online

So what can you do to get more quality traffic to your website without having to give away all your profits? Dr. Dimitris Constantinou of Easy Group responds with insight in this exclusive monthly feature.

greatamerica leasing, mps, recharger

Ten Commandments of MPS

View this journey into MPS as a climb, one that will require planning and commitment to these ten principles. The reward will be new revenue and higher gross profits. GreatAmerica's Sarah Henderson shares some of these MPS laws of success with you.

Dennis Houck

In Memoriam: I'ITC Northeast Chapter Chairman Dennis Houck

Dennis Houck, owner of Northeast Laser Toner and Int’l ITC Chapter Chairman for the northeast chapter, passed away in May. Houck, 64, was a founding member of the Int’l ITC and had been an industry advocate for more than a decade.

tom callinan mps initiative

Improve Your MPS Initiative

If you are not in MPS today you have clearly made a decision not to enter the space. If you are in the MPS space there is a good chance that you are struggling. Tom Callinan of Strategy Development shows you ways to improve your MPS initiative.

eCharger

eChargerStay in touch with the latest in industry breaking news by subscribing to eCharger, an HTML-formatted newsletter delivered straight to your inbox.

Subscribe