West Point Products, a provider of premium replacement imaging supplies and related products and services, has announced the official launch of the Axess Service and Tech Support Portal.
Laser Concepts, Inc. welcomes Tom Nielsen, formerly owner of Zippy Service, as a new member of the team. Nielsen will be intimately involved in the service side of the company. He brings with him the experience and knowledge gained through the help of his customers, vendors and co-workers.
When your toner shutters do not open, what should you do? Luckily, there is a very simple fix that only takes five minutes.
- By Jay Krause
- May 01, 2011
The grinding noise in the HP P3005 is similar to that made by its predecessor, the LJ2400, but one difference between the two is the complexity of the problem. What causes the noise, and will a simple fix will do the trick, or is a more complicated repair needed?
- By Jay Krause
- Mar 01, 2011
Parts Now! offers a full lineup of helpful repair courses this Spring that will teach how to diagnose and fix some of the most highly used printers now on the market.
The following instructions will guide you through the update of your HP printer’s firmware.
- By Aaron Caspary
- Feb 01, 2011
Many have been asking how to reset the maintenance message on the CLJ 4700, CLJ 4730mfp and CP 4005 printers. The answer is rather complex.
- By Steve Geishirt
- Jan 01, 2011
The Parts Now! technical support team shares a time-saving checklist that works for all printers that use the same print engine as the LJ 1320 and 1160.
- By Bill Voelker
- Dec 01, 2010
Part 1 of this two-part article addresses an issue with the HP LJ 2400 series.
- By Steve Geishirt
- Oct 01, 2010
The popular HP LaserJet P3015 is the replacement for the LaserJet P3005.
Service techs will run into issues when replacing the fuser. HP revamped the fuser drive slightly to help clear paper jams. While the change makes sense, if a service tech assumes the P3015 is just like the P3005, he/she may end up damaging the printer.
- By Steve Geishirt, Jeremy Mueller
- Sep 01, 2010
In the recent Recharger survey, we found that many companies are moving beyond the standard list of items to repair. It is possible that tighter economic times have forced service shops to find creative ways to find new customers and bring in new revenue, including a few who are repairing such items as shredders, paper folders and even air conditioners.
- By Megan Hubble
- Jul 01, 2010
Technical
More and more service technicians find themselves dealing with printer communication issues, since printers have become more complex. Printer drivers, firmware and connectivity between MFPs and computers are significant aspects of printer and MFP service. Savvy technicians need to know some “IT” fundamentals about drivers, firmware and network-related issues.
- By Steve Geishirt
- Jul 01, 2010
Instructions on how to make the HP Designjet’s new Ink Supply Station fit Into the same machine.
- By Steve Geishirt, Cesar Jump
- Mar 01, 2009
- By Steve Geishirt
- Nov 02, 2008
- By Dr. Wolfgang Reick
- Sep 01, 2008
Survey shows servicing MFPs, click-charge contracts are on the rise.
- By Craig Berosh
- Jul 01, 2008
Inside each printer, the basic electronic components remain unchanged. Six key components are essentially the same across all printers:
- By Jeremy Mueller
- Jul 01, 2008
Wiping the external lens on the HP 2600n machine won't cut it. Techs need to get inside the scanner ...
- By Don Thompson
- Apr 01, 2008
Don't blame the cartridge. Our expert shows how to fix the likely cause — the cartridge lock ...
- By Bill Voelker
- Mar 01, 2008