The leading information resource for the document printing industry aftermarket.

The Book: Volume VI

The Book
Volume VI - Table of Contents

Technical Articles
Technical How-to Articles
Business and Marketing Articles
The Docket
The Lobby
OIA Updates
Advice of Counsel
The Environment
Information and Analysis

Technical Articles

  • HP LaserJet 5000 - For Large Format Printing
  • Preliminary Evaluation of the LaserJet 8100 and 1100
  • OPC, PCR and Mag Sleeve Revolutions
  • The HP 8100: Faster Printers Need Faster Fusers
  • A Discussion of ASTM F 1856 - Toner Cartridge Yield
  • HP LaserJet 5000 - Disassembly and Evaluation
  • Disassembly of the HP 8100
  • HP LaserJet 5000 - Changing Fuser Heat
  • Converting the 5Si Fuser - A Valuable Upgrade
  • Water-Based Ink Jet Inks: A Quick Study
  • Densitometry: Removing Subjective Qualification
  • Q&A: The HP 51629A Ink Jet Cartridge
  • Certification for Laser Printer Service
  • Measuring Yield: Be Careful of Your Approach
  • The Coming of Color Lasers: Trends, Technology and Remanufacturing
  • Learning New Technologies: What's Holding You Back?
  • The Canon-Based Development Process for Laser Printers
  • Developing Pigmented Inks for Office Printers
  • An Ink Jet Primer: Understanding Reservoir Types
  • Poltergeist Print Defects in the EX and WX
  • Inaccessible Paper Jams in the HP LaserJet 4000
  • The 'Uncartridge' Copy Cartridge: Xerox 5334, 5624/26, 5824/26/28/30
  • Influencing Toner Cartridge Yield
  • Ink Tracking in the Real World
  • Equipment and Your QC Program
  • The WX Disaster: A Simple Solution Before Our Eyes
  • Pigmented or Dye-Based Inks: A Business Decision
  • Total Quality Management: An Integrated Approach to Change Culture
  • STMC Guide: Putting the Tests to Work for You
  • Strategic Choices in Ink Jet Media
  • Color LaserJet 4500 Troubleshooting: Transfer Kit Replacement
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Technical How-to Articles
  • Copier Cleaning and Maintenance
  • Troubleshooting Common Copy Quality Issues
  • Cannon® PC 850 Remanufacturing Instructions
  • HP 2100 Background and Disassembly Instructions
  • Remanufacturing the Xerox 5113/5114/5614
  • HP LaserJet 5000 - Dual Electronics Assembly
  • Lexmark Optra C Background and Disassembly
  • Color LaserJet 4500: Seizing the Top Color Market Position
  • Managing Worldwide Cartridge Variations in the Fuji Xerox 24/32/40 Engine
  • The Hewlett-Packard 5Si/8000 Maintenance Kit
  • HP 4500 Drum Kit and Toner Cartridge Disassembly
  • Remanufacturing the Fuji-Xerox 17 Engine (IBM® 4317, Xerox® 4517, NEC® 1700)
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Business and Marketing Articles
  • Plug into Outsourcing Resources
  • Beyond Word Processing: Getting the Most from Your Computer
  • Hunters and Farmers …An Update
  • Digital Explosion: The Copier Act
  • Learning the Sales Success Triad
  • Hunter or Guardian - Which are You?
  • Hunter and Guardian: Balance is the Key
  • People Power: Strategies to Find the Ideal Candidate
  • Xerox Leads Stampede of New Printers and Multifunctionals
  • Finding a Niche in the Copier Market
  • Getting to the Heart of Outsourcing Choices
  • Termination: Be Careful, Be Fair
  • Demystifying the Web: The Basics of Global Information Sharing
  • As Case Study of Bad Faith: Colossal Graphics vs. Hewlett-Packard
  • ASTM Standardized Test Methods: An Answer to Quality Concerns
  • The Digital Explosion: Lights, Camera - Action!
  • Website Hype: Getting to the Bottom Line
  • Trademark Issues: The Devil is in the Details
  • What D'es a Buyer Really Want?
  • Globalization: Today's Business Reality
  • Outsourcing Options: Which 'Fit' Is Best for You?
  • Lexmark's Chip: So Much for Due Process
  • An Easy Business Decision
  • Leadership: The Competitive Advantage for the New Millennium
  • Instituting an Effective Quality Control Program
  • Y2K - Don't Let Your Business Get Bitten by the Bug
  • Quality Control: The Inspiration and Application May Already Be There
  • Mutual Success - A Partnering Equation
  • Cost-Effective Computer Networking
  • E-Commerce: What D'es It Mean to Your Business
  • Business Disasters: Are You Prepared?
  • Will Outsourcing Change Your Business?
  • Barter for Better Business
  • Create Your Own Computer Shortcuts
  • Boost Productivity through Motivational Programs
  • The Ultimate Remanufacturing Test
  • The Brightest Minds: An Exercise in Concentration, Contemplation and Consideration (Part 1 of 3)
  • E Pluribus Unum: The Power of Association
  • Go Straight to the Source: Choosing a Supplier
  • Instituting an Effective Quality Control Program: Assembly Lines
  • Build a Team - Create Quality and Profitability
  • Three Strikes But Our Business Wasn't Out
  • Database Marketing: Building Relationships and Quantifying Results
  • The United Nations: Using Remanufactured for a Better World
  • Unmatched Opportunities: The Digital Copier Market
  • Growing Your Business By Closing the Loop
  • Face-to-Face Encounters: Invaluable Tools in Choosing Suppliers
  • Seven Tips for Advanced Customer Care
  • ASTM Committee Defining the Future of the Industry
  • Corporate Culture: A Source of Identification
  • Information Technology for the Next Millennium
  • The Battle for the "Click"!
  • You and Your Internet Connection
  • Good Old-Fashioned Canvassing - It Works!
  • Challenges & Opportunities: The Imaging Supplies Industry in the Millennium
  • …Join 'Em: A Guide to the Copier Dealer's Plan
  • Ink Jet 'EMs Lower Yields and Raise Opportunities
  • A Declaration of Independent Testing: The RIT Meeting
  • Will the 'Road Less Traveled' Become the Superhighway of the Imaging Supplies Aftermarket?
  • An Outsider's Opinion on Standardized Testing
  • Networking for Personal and Professional Growth
  • Customer Prospecting: It's a Whole New World Out There
  • Customer Surveys: Blending Improvement with Opportunity (Part I of II)
  • Customer Surveys: Blending Improvement with Opportunity (Part II of II)
  • Effective Communication: Getting Your Message Heard
  • A Simple Plan: Expanding Your Database Daily
  • Networking for Personal and Professional Growth (Part II)
  • A Prescription for Business Improvement (Part I)
  • Hitting a Plateau: Why Business Growth Stalls
  • A Remanufacturer's Wake-Up Call
  • Rewards of a Job Well Done: Sifting Through Outsourcing Hype
  • Getting Into the Copier Market: Answering Some Nagging Questions
  • We Are Already Being Tested in Our Battle for Market Growth
  • 10 Ways to Make Your Website Successful
  • Getting Your Foot in the Door: Using Testimonials Effectively
  • The Presentation: Your Most Valuable Sales Piece
  • Developing Your Marketing Plan: What Will Work for You?
  • Quality is a Voyage, Not a Destination
  • Testing, Testing, 1-2-3
  • Married … with Business
  • Reciprocal Relationships with Suppliers
  • Employee Loyalty: Where Have All the Cowboys Gone?
  • Delegating: A Key to Reducing Stress and Managing Time
  • Planning and Commitment Yields Profitable E-Commerce
  • Mind Your Telemarketing Manners
  • Operating Systems for Your Business
  • The Company You Keep: Fostering Respect Is the First Step in Adopting Standards
  • Quality Management: The First Steps in the Deming Philosophy
  • Increasing Your Service Department's Profitability
  • Another Look at the Print Test
  • Customer Training = Customer Retention

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The Docket

  • It Depends on Your Definition of 'Compete'
  • Katz Scores Another "Colossal" Victory Against HP
  • Here We Go Again: ENCAD Sues HP for Unfair Competition
  • The Employer Strikes Back
  • The Smartchip and Other Unfair Practices Challenged by Class Action Suite Against HP
  • Federal Prison Industries Escapes by One Vote
  • Resolution of Nu-Kote Cases and Seal Patent Issues
  • ENCAD Winds Preliminary Injunction in Suit Against HP's Below-Cost Pricing
  • Microsoft a Monopolist: Ramifications for Remanufacturers

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The Lobby

  • New Year's Resolutions
  • N.Y. Speaker Says Lexmark is 'Begging for a Fight'
  • Marching through the Smoke
  • Boldly Going at Warp Speed
  • White Nights: Long Days on the Lobbying Circuit
  • Lights at the End of the Tunnel
  • Congratulations, It's Twins! Two Remanufacturing Bills Pass
  • Reflections from the Field: Two Remanufacturers Speak Out
  • Building a Power Base in a Landmark Year … And a Tax Break to Boot
  • Legislation: Getting It in California, Using It in Texas
  • Inaction Makes the Monster Stronger
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OIA Update
  • New Year Heralds Redoubled Efforts by OIA
  • OIA Fans the Flames in the Single-Use Fire
  • Legislative Campaigns Across Country Attack Single-Use Problem
  • The OIA: Six Months in Review
  • Legislative Campaigns Across Country Attack Single-Use Problem
  • The Pursuit of Legislation Continues to Reap Rewards
  • Building Laws and Forging Friendships
  • Making Our Mark, Protecting Our Rights
  • One Year Later -and the Journey Continues
  • The Big Picture: A Shared Responsibility and Opportunity
  • The Ball's in Your Court

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Advice of Counsel
  • Seiko-Epson Alleges a Patent Infringement by a Slew of Remanufacturers
  • HP D'es the Right Thing (Shortly After Being Sued by Encad)
  • Hewlett-Packard Redefines "Vindicate"
  • It's Official: HP is a Monopolist (Without Alphanumeric Trademarks)
  • Are Canon, Seiko-Epson and Lexmark Monopolists?
  • A Two-Step Program for Reducing Exposure to Patent Infringement Lawsuits
  • Got Choice? Why Aftermarket Competitors Should Unite Against the State Farm Verdict

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The Environment

  • The Renaissance of Remanufacturing (Part 17 of 17)

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Information and Analysis

  • Survey #42 - Facility Location and Overhead
  • Survey #43 - Sales and Production by Cartridge Type
  • Survey #44 - Component Type and Production Time
  • Survey #45 - Pricing Profile
  • Survey #46 - Customer Profile (Part I)
  • Survey #46 - Customer Profile (Part II)
  • Survey #47 - Wages and Turnover Update
  • Survey #48 - Service, Maintenance and Repair (Part I)
  • Survey #48 - Service, Maintenance and Repair (Part II)
  • Survey #49 - Computer and Internet Usage
  • World Expo '99: They Came, They Saw, They Prospered
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